---
title: FAQ
slug: faq
createdAt: 2026-01-13T00:41:49.845Z
---



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### We are Channel Manager / PMS and would like to integrate with Bakuun , which API should we use 

You can use the [Direct Supplier ( Push )](docId\:iAieG5CI7_zJtI9v8zOtu)
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### Can I access the API before product activation?

No.
 API access is available **only after a product is activated**

 from the Store. Support and certification also require an active product.
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### How do I start integrating with Bakuun?

To begin integration, you must:

1. Register and validate your Bakuun account 
2. Complete account verification 
3. Activate a product (B-MarketPlace Buyer /  B-Aggregate / B- MarketPlace ) 
4. Integrate and certify in the Sandbox 
5. Go live in Production 

Full onboarding steps are available in the **[Go Live Process](docId\:rVYvu1Wa-T3hRlKWw5j1N)** 
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### How long does account verification take?

Account verification typically takes **less than 24 working hours** once the verification form is submitted.
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### Where can I find my Product ID?

Your Product ID can be found in:
 **Settings → Top-right section of your Bakuun account**

This ID is required when contacting support.
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### How do I unlock all Sandbox menus?

Go to:
 **Sandbox → Configuration**

Answer all required questions and click **Enroll Configuration**.
 The system will automatically validate your configuration and unlock all Sandbox modules.
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### What is the Sandbox environment used for?

The Sandbox is a **staging environment** used to:

- Configure your account 
- Test API connectivity 
- Perform mapping 
- Validate ARI and Booking flows 
- Complete certification before production access
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### Are Sandbox and Production credentials interchangeable?

No.
Sandbox and Production have **completely separate credentials and endpoints**.
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###  What must be completed to get certified?

Certification requires:

- Successful property mapping 
- ARI payload validation 
- Booking flow testing 
- Completion of all certification test cases 

Once all tests pass, certification is **automatic** and Production access is enabled.
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### Is mapping manual or automated?

Mapping is primarily  **self-service **with system validations.
Support is available if needed once your product is active.
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### Can I test ARI updates before going live?

Yes.
 Use:
 **Sandbox → Interact**

This allows you to trigger ARI updates and validate payload structure and responses.
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### What happens if ARI payload validation fails?

The API response will include validation errors.
Your integration must pass all ARI validations to complete certification.
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### Can I create bookings in Sandbox

Yes.
 Sandbox allows full booking lifecycle testing, including:

- Booking creation 
- Booking modified (if applicable)
- Cancellation (if applicable)
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### Is the API secure?

Yes.
 Bakuun APIs use:

- Authenticated API keys 
- Environment separation 
- Secure webhook configurations
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### Can API keys be rotated?

Yes.
API keys can be regenerated from the dashboard if required.
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